General terms and conditions

Terms of service

SCOPE OF APPLICATION

The following terms and conditions apply to contracts that you conclude with us as Keys-Experts-Verlag, Ringstrasse 37, 90559 Burgthann via the website www.keys-experts.de.

A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed primarily to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, is acting in the exercise of their commercial or independent professional activity

CONTRACTING PARTY

The purchase contract is concluded with Keys-Experts-Verlag, Ringstrasse 37, 90559 Burgthann.

CONCLUSION OF CONTRACT

The subject of the contract is the sale of physical and digital goods. The presentation of the products in the online store does not constitute a legally binding offer, but only an invitation to order. By clicking on the "Continue to checkout" button, you place a binding order for the goods listed on the order page. The goods intended for purchase are saved in the "shopping cart". You can change this at any time. After you have clicked on "Order with obligation to pay" and entered your personal data as well as the payment and shipping conditions, the order data will be displayed as an order overview. Your purchase contract is concluded when we accept your order by sending you an order confirmation by e-mail immediately after receiving your order.

RIGHT OF WITHDRAWAL

If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions. In all other respects, the provisions set out in detail in the following withdrawal policy apply to the right of withdrawal:

REVOCATION POLICY

You have the right to withdraw from this contract within fourteen days without giving any reason.

The period of revocation is fourteen days from the day on which you or a third party named by you (other than the carrier) has taken possession of the goods.

To exercise the right of withdrawal, you must inform Keys-Experts-Verlag, Ringstrasse 37, 90559 Burgthann, Germany, by an unequivocal statement of your decision to withdraw from this contract by post or e-mail. In order to maintain the revocation period, it is sufficient to send a notification of the exercise of the right of revocation before the expiry of the revocation period via the above-mentioned option.

Sample withdrawal form

- To Keys-Experts-Verlag, Ringstrasse 37, 90559 Burgthann, verlag@keys-experts.de

- I/we (...) hereby cancel the contract concluded by me/us (...) for the purchase of the following goods (description, invoice number - Received on (...)

- Your name

- Your address

- Date of receipt

- Your signature (by post only)

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us or to (insert the name and address of the person authorized by you to receive the goods, if applicable) immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

- End of the withdrawal policy -

PRICES AND SHIPPING COSTS

The prices stated on the product pages include VAT and other price components. The shipping costs are clearly indicated on the product pages, in the shopping cart system and on the order page (see also payment and shipping).

PAYMENT AND DELIVERY

For information on payment methods and delivery, please refer to "Payment and shipping".

If cash payment / viacash has been agreed, payment is due immediately after conclusion of the contract. After completing the order, you will receive a payment slip which you can print out or send by e-mail, have scanned at the checkout at one of the Barzahlen / viacash retail partner branches (http://www.barzahlen.de/filialfinder) and pay the amount there in cash. Alternatively, you can have a payment code sent to your cell phone via SMS, give the payment code to the cashier at the Barzahlen / viacash retail partner branch (http://www.barzahlen.de/filialfinder) and pay the amount in cash there. The Barzahlen / viacash retail partner branch transmits the payment confirmation in real time, whereupon the dispatch process is started immediately.

MEMBERSHIP

Membership ends automatically after one year, unless the contracting parties agree on an extension beforehand. You will be notified before your membership expires and you can then extend it for a further year.

RETENTION OF TITLE

The goods remain the property of Keys-Experts-Verlag until payment has been made in full. You can only exercise a right of retention insofar as it concerns claims from the same contractual relationship.

DISPUTE RESOLUTION

The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. Further information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

If the customer acts as a merchant, a legal entity under public law or is the owner of a business based in the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the seller's place of business.

RETURNS AND COMPLAINTS:

The following items cannot be returned (right of withdrawal): Unless otherwise agreed, the right of withdrawal does not apply to the following contracts: Contracts for the delivery of software products, such as styles, MIDI and audio files Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual order has been placed by the consumer or which have been clearly adapted to the personal needs of the consumer Digital products are excluded from exchange. If you purchase digital products such as styles, MIDI files or audio data in our online store, we will inform you separately during the ordering process that your right of withdrawal expires. You must confirm that you have taken note of this by clicking on a checkbox. By clicking on the "Complete purchase" button, you expressly agree that the execution of the contract will begin before the expiry of the withdrawal period and that your right of withdrawal for digital content will therefore expire.

Return of practice books and other print items: Please use our mail contact and state your contact address and invoice number. You will immediately receive a prepaid shipping label from us, which you can stick on the return shipment and send it back free of charge.

Loss of the shipment If you have not received one of our products, simply contact us. We will take care of the matter immediately. Please use our e-mail contact for this purpose.

LIABILITY

Keys-Experts Verlag accepts no liability or responsibility for damages of any kind arising from the use of the products provided. The use of the templates takes place without the involvement of Keys-Experts Verlag and at the user's own risk.

Keys-Experts Verlag accepts no liability for damages of any kind arising from the use of the website and the use of the products. It is also not liable for direct or indirect consequential damage, loss of data, loss of profit, system or production downtime.

Keys-Experts Verlag also accepts no liability for financial losses arising, for example, from the "incompatibility" of software belonging to the contracting party.

All information, explanations, details and offers provided on this website are non-binding. Keys-Experts Verlag assumes no guarantee and no liability for the correctness or completeness of the published information, in particular no guarantees, assurances of certain product characteristics or other legal claims are justified.

WARRANTY

Keys-Experts Verlag guarantees the use of the data in accordance with the instrument and sound formats offered on the website. No liability is assumed for errors due to the transfer to the contracting party's end device. Keys-Experts Verlag also assumes no warranty for the use of the data for the tasks intended by the customer. Since texts, lyrics and scores are additional services provided free of charge by Keys-Experts Verlag, no warranty is given for their correctness.

PICTURES

The images are only used to promote the products and are subject to the principles of Wikipedia or the terms of use of license-free images.

RIGHTS OF USE

The Contracting Party is granted an unlimited right of use to the following extent:

The Contracting Party may use the digital products on any instrument/playback device. However, these may never be played simultaneously on several instruments/playback devices, neither by the same person nor by different persons. The right of use applies only to the original data of the purchased software. The contracting party is permitted to make a backup copy, but this may not be used at the same time as the original data. The contracting party may not remove the data identifications and markings contained in the data. The contracting party is prohibited from reproducing, lending, selling or distributing the software data and from permitting its use by third parties. The contracting party may only pass on the data once to a third party without retaining a copy in the event of permanent cessation of use.

Keys-Experts Verlag expressly draws the contracting party's attention to the fact that performances with excerpts from our software are subject to GEMA registration/remuneration.