Refund policy

If you are a consumer (that is, a natural person who places the order for a purpose that can neither be attributed to your commercial nor your self-employed professional activity), you are entitled to a right of withdrawal in accordance with statutory provisions.

Otherwise, the provisions that are reproduced in detail in the following withdrawal policy apply to the right of withdrawal:

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you (other than the carrier) took possession of the goods.

To exercise your right of withdrawal, you must inform Keys Experts Verlag, Ringstrasse 37, 90559 Burgthann, by a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Model withdrawal form
•⁠ ⁠To Keys-Experts GmbH&Co.KG, Ringstrasse 37, 90559 Burgthann, verlag@keys-experts.de
•⁠ ⁠I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods (description, invoice number)
•⁠ ⁠Received on (...)
•⁠ ⁠Your name
•⁠ ⁠Your address
•⁠ ⁠Date
•⁠ ⁠Your signature (only if notified on paper)

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

You shall send back the goods or hand them over to us or to a person authorized by us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.