Terms of service
Scope
The following terms and conditions apply to contracts you conclude with us as Keys-Experts GmbH&Co.KG, Ringstrasse 37, 90559 Burgthann via the website www.keys-experts.de.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their trade or independent professional activity.
Contracting Party
The purchase agreement is concluded with Keys-Experts GmbH&Co.KG, Ringstrasse 37, 90559 Burgthann.
Conclusion of Contract
The subject matter of the contract is the sale of physical and digital goods.
The presentation of products in the online shop does not constitute a legally binding offer, but merely an invitation to place an order.
By clicking the "Proceed to Checkout" button, you submit a binding order for the goods listed on the order page. The goods you intend to purchase are stored in the "Shopping Cart" and can be modified by you at any time. After you click "Place order with obligation to pay" and enter your personal data as well as the payment and shipping terms, your order data will be displayed to you as an order overview. Your purchase agreement is concluded when we accept your order by sending an order confirmation by email immediately after receiving your order.
Right of Withdrawal
If you are a consumer (i.e., a natural person who places the order for purposes that are outside your trade, business, or profession), you are entitled to a right of withdrawal in accordance with the statutory provisions.
Otherwise, the provisions set out in detail in the following cancellation policy apply to the right of withdrawal:
Cancellation Policy
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you (other than the carrier) took possession of the goods.
To exercise your right of withdrawal, you must inform Keys Experts Verlag, Ringstrasse 37, 90559 Burgthann, by a clear declaration of your decision to withdraw from this contract, by post or by email. To meet the withdrawal deadline, it is sufficient to send the notification of the exercise of the right of withdrawal before the withdrawal period has expired.
Model Withdrawal Form
- To Keys Experts Verlag, Ringstrasse 37, 90559 Burgthann, verlag@keys-experts.de
- I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (description, invoice number)
- Received on (*)
- Your name
- Your address
- Date
- Your signature (postal mail only)
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments that we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract.
We will use the same means of payment for this refund that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund. We may withhold the refund until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.
You must send back or hand over the goods to us or to a person designated by us without undue delay and in any event not later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.
You are only liable for any diminished value of the goods if this loss in value is due to handling that was not necessary for checking the condition, properties, and functioning of the goods.
Prices and Shipping Costs
The prices stated on the product pages include statutory VAT and other price components.
Shipping costs will be clearly communicated to you again on the product pages, in the shopping cart system, and on the order page (see also Payment and Shipping).
Payment and Delivery
For information on payment methods and delivery, please refer to "Payment and Shipping".
If Barzahlen / viacash has been agreed, payment is due immediately upon conclusion of the contract. After completing the order, you will receive a payment slip, which you can print out or have sent to you via email. You can scan this at the checkout of one of the Barzahlen/viacash partner branches (www.barzahlen.de/filialfinder) and pay the amount there in cash. Alternatively, you can have a payment code sent to your mobile phone via SMS, tell the cashier the payment code, and pay there in cash. The branch transmits the payment confirmation in real time, whereupon the shipping process starts immediately.
Membership
Membership ends automatically after one year unless the contracting parties agree in advance to extend it. Before the membership expires, you will be notified and can then extend it for another year.
Retention of Title
Until payment has been made in full, the goods remain the property of Keys Experts Verlag. You may only exercise a right of retention insofar as it concerns claims arising from the same contractual relationship.
Dispute Resolution
The EU Commission has created an internet platform for online dispute resolution. The platform serves as a point of contact for the extrajudicial resolution of disputes concerning contractual obligations arising from online purchase agreements. Further information is available at the following link: http://ec.europa.eu/consumers/odr.
We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.
If the customer acts as a merchant, a legal entity under public law, or is the owner of a business with its registered office in the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the seller's place of business.
Returns and Complaints
Unless otherwise agreed, the right of withdrawal does not exist for the following contracts:
- Contracts for the delivery of software products, such as styles, MIDI and audio files
- Contracts for delivery that are not prefabricated and for which an individual order was placed by the consumer for their production or which are clearly tailored to the consumer's personal needs
- Digital products are excluded from exchange.
If you purchase digital products such as styles, MIDI files, or audio data in our online shop, we will inform you separately during the ordering process about the expiry of the right of withdrawal. You must confirm by clicking a checkbox that you have taken note of this. By clicking the "Complete Purchase" button, you expressly agree that performance of the contract will begin before the withdrawal period expires and that your right of withdrawal for digital content will thereby expire.
Return of practice books and other print items
Please use our email contact and provide your contact address and the invoice number. You will immediately receive a prepaid shipping label from us, which you can affix to the return and send back free of charge.
Loss of shipment
If you have not received one of our products, simply contact us. We will take care of clarifying the matter without delay. Please use our email contact for this purpose.
Liability
Keys Experts Verlag assumes no liability or responsibility for any kind of damage arising from the use of the products provided. The use of the templates takes place without the involvement of Keys Experts Verlag and at the user's own risk.
Keys Experts Verlag assumes no liability for any kind of damage arising from the use of the website and from the use of the products. Nor is it liable for direct or indirect consequential damages, data loss, lost profits, or system or production downtime.
Keys Experts Verlag also assumes no liability for financial losses that arise, for example, from an "incompatibility" of software of the contracting party.
All information, statements, details, and offers provided on this website are non-binding. Keys Experts Verlag assumes no warranty and no liability for the accuracy or completeness of the published information; in particular, no guarantees, assurances of specific product characteristics, or other legal claims are established.
Warranty
Keys Experts Verlag warrants the use of the data in accordance with the instrument and sound formats offered on the website. No liability is assumed for errors due to transmission to the contracting party's end device. Keys Experts Verlag likewise assumes no warranty for the use of the data for the tasks intended by the customer. Components such as texts, lyrics, and scores are complimentary additional services provided by Keys Experts Verlag; therefore, no warranty is assumed for their correctness.
Images
The images serve solely to promote the products and are subject to the principles of Wikipedia or the terms of use of royalty-free images.
Usage Rights
The contracting party is granted a perpetual right of use to the following extent:
The contracting party may use the digital products on any instrument or playback device. However, they may never be played simultaneously on multiple devices, whether by the same person or by different persons.
The right of use applies only to the original data of the purchased software. The contracting party is permitted to create one backup copy, which, however, may not be used simultaneously alongside the original data. The contracting party may not remove the identifications and labels contained in the data.
The contracting party is prohibited from reproducing, lending, selling, distributing, or allowing third-party use of the software data. The contracting party may transfer the data to a third party only once upon final cessation of use, without retaining a copy.
Keys Experts Verlag expressly points out to the contracting party that performances using excerpts from our software are subject to GEMA notification and/or remuneration obligations.